Once a week we fulfill all our orders and ship them using the the best courier price that we can get on the day. If the weather is extremely hot, we may decide to delay shipping your order. This is for its own good. It’s a natural product and can be affected by extreme temperature exposure just like you. The most frequent email we receive is something along the lines of….. “The tracking says my order was delivered but it’s not here”. Don’t stress. For whatever bonkers reason this is very common. First double-check the address you inputted for your order. Then if you don’t receive it within a few days more, reach out to the carrier to report a missing package and then us. We are not responsible for any packages lost or stolen and cannot offer refunds after proof of delivery.

If your item arrives damaged please send an email with a photo within 3 days of receiving it to stephanie.r.french@gmail.com We’ll either re-ship another to you as soon as possible, or refund you if it’s sold out. Luckily it’s just soap and always fixable.

The base for all of the SOAPS is raw oils, dried botanicals and clay ingredients like juniper berries, spruce tips, glacier clay, and long curing times to make a hard bar. It takes time and can depend on so many factors  bars made with high ratios of olive oil take longer to cure in summer than winter. When I master timing of it all, I’ll let you know. The pH balance is tested to make sure all the lye has worked its magic and evaporated and once it has the optimal cured hardness and is safe, it is cut, packaged by hand and shipped. Crystallization or soap ash can form on the bars and is a harmless white powdery coating, often from saponification—- this is safe and not mould. In some very damp and moist environments fuzz can form and look like mould, if that is the case and it smells fine, you can cut it off and continue using the bar but if you are unsure, best to throw it away.

I don’t add any synthetic fragrances, preservatives or additives to them, and that’s why I suggest storing in a space where they can dry between uses like on a soap dish with drainage. I know I know you don’t do that with all other soaps, well this one’s natural, it’s not highly processed, it has no stabilizers added to it, it wasn’t created in a lab using chemicals to accelerate the curing times and plop out a product in a day to be infused with fragrance and marketed strategically. I make soaps using the most traditional methods available to me, in a studio in Vancouver. 

So as I mentioned above, I need to cure the batch for many months to harden properly. So what happens is I sell out a lot and the best way to know when I am back in stock is to sign up for the newsletter.

Natural soap also known as pure soap is made from simple, traditional ingredients without synthetic detergents or harsh additives. The basic idea at its core, real soap is made through a process called saponification —- where fats or oils react with lye an alkali material to form soap.

My goal is to make something so clean it feels alive in your hands. I want you to feel that soft, honest lather—nothing fake, nothing loud—just that quiet slip that tells you your skin is being taken care of, not stripped bare. I want you to notice the difference right away: your hands don’t feel tight, your skin doesn’t beg for lotion five minutes later. Instead, it feels like itself again.

Using pure soap—real soap, made through saponification—is about going back to something simple that actually works. The glycerin stays in. The good stuff isn’t removed and replaced with fillers. It’s the whole thing, intact.

I want your eyes to get a little wider when you realize clean doesn’t have to mean harsh. That your skin can feel balanced, calm, even a little nourished after washing. That you can use something every day that isn’t fighting your body, but working with it.

And just so you know—I care deeply about where this comes from. The oils, the botanicals, the fats—these aren’t random. They come from people who pay attention. From soil that’s been respected. From growers and makers who are doing it right, not fast. There’s intention in every bar.

My goal is to remind you that even something as small as soap can be thoughtful. Can be sensory. Can be… kind of beautiful, honestly.

The talented ladies at Roslyn Studio helped me design my labels. You can find them at studioroslyn.com also check out there instagram for other magical work.

Kate and Hanna are design and brand masterminds. You can reach out to any of them to be your interior or brand magicians also at kate@studiorosyln.com

I work with Lindsey at MET printing house in Vancouver for all my packaging needs. They have an incredible team that works with me to design a sustainable zero waste, carbon-neutral solutions embracing some serious innovation in the printing industry.

I built and maintain the website.

Yes, I’m open to retail accounts. I work in a limited-run model—each batch of soap takes a few months to fully cure—so I plan ahead when bringing on new partners and may not be able to accommodate additional accounts right away.

That said, I’d love to connect. If you have an idea for a fun one-time event or want to dream something up together, please reach out!

sfrenchsoaps@gmail.com